Privacy Policy
<h3 data-section-id="26x7hp" data-start="4896" data-end="4913">1. Who we are</h3>
<p data-start="4914" data-end="5053">We are <strong data-start="4921" data-end="4957">The Paint Man Auto Repairs LTD</strong>. We are the controller of your personal data for the purposes described in this Privacy Policy.</p>
<p data-start="5055" data-end="5071">Contact details:</p>
<ul data-start="5073" data-end="5172">
<li data-section-id="1aonnz6" data-start="5073" data-end="5099">Email: [email protected]</li>
</ul>
<p data-start="5174" data-end="5270">If you have questions about this policy or your data, contact us at [email protected].</p>
<h3 data-section-id="a848i0" data-start="5272" data-end="5302">2. What this policy covers</h3>
<p data-start="5303" data-end="5451">This Privacy Policy explains how we collect, use, store and protect personal data when you visit <strong data-start="5400" data-end="5417">the-paintman.co.uk</strong>, contact us, or use our services.</p>
<h3 data-section-id="myrthi" data-start="5453" data-end="5488">3. The personal data we collect</h3>
<p data-start="5489" data-end="5558">We may collect and process the following categories of personal data:</p>
<p data-start="5560" data-end="5596"><strong data-start="5560" data-end="5596">Information you provide directly</strong></p>
<ul data-start="5597" data-end="5734">
<li data-section-id="19qq0f9" data-start="5597" data-end="5609">your name;</li>
<li data-section-id="tj79l5" data-start="5610" data-end="5626">email address;</li>
<li data-section-id="104lu9g" data-start="5627" data-end="5646">telephone number;</li>
<li data-section-id="1aoak28" data-start="5647" data-end="5664">postal address;</li>
<li data-section-id="pveubv" data-start="5665" data-end="5734">any information you send through contact forms, email or enquiries.</li>
</ul>
<p data-start="5736" data-end="5775"><strong data-start="5736" data-end="5775">Information collected automatically</strong></p>
<ul data-start="5776" data-end="6061">
<li data-section-id="17eo724" data-start="5776" data-end="5789">IP address;</li>
<li data-section-id="j03h7a" data-start="5790" data-end="5817">browser type and version;</li>
<li data-section-id="1q2mbkj" data-start="5818" data-end="5832">device type;</li>
<li data-section-id="1ftgmh7" data-start="5833" data-end="5852">operating system;</li>
<li data-section-id="wbmqf" data-start="5853" data-end="5871">referral source;</li>
<li data-section-id="8k1wpo" data-start="5872" data-end="5911">pages viewed and time spent on pages;</li>
<li data-section-id="1c4tttb" data-start="5912" data-end="5948">dates and times of website access;</li>
<li data-section-id="ajlo7e" data-start="5949" data-end="5996">approximate location derived from IP address;</li>
<li data-section-id="1imeum1" data-start="5997" data-end="6061">identifiers collected through cookies or similar technologies.</li>
</ul>
<p data-start="6063" data-end="6357">Google states that Analytics uses cookies and identifiers such as the <code data-start="6133" data-end="6138">_ga</code> cookie to distinguish users and measure interactions, and it requires customers to inform users about the information stored and give them the opportunity to grant or deny consent.</p>
<h3 data-section-id="1lbs6jo" data-start="6359" data-end="6395">4. How we use your personal data</h3>
<p data-start="6396" data-end="6429">We may use your personal data to:</p>
<ul data-start="6431" data-end="6759">
<li data-section-id="zldvpm" data-start="6431" data-end="6473">respond to enquiries and communications;</li>
<li data-section-id="10rrc4j" data-start="6474" data-end="6509">provide our products or services;</li>
<li data-section-id="1ioh11m" data-start="6510" data-end="6555">manage our website and business operations;</li>
<li data-section-id="1f0gtdk" data-start="6556" data-end="6622">monitor and improve website performance, usability and security;</li>
<li data-section-id="k56kx4" data-start="6623" data-end="6665">understand how visitors use our website;</li>
<li data-section-id="1vig1tw" data-start="6666" data-end="6713">comply with legal and regulatory obligations;</li>
<li data-section-id="zp9tt8" data-start="6714" data-end="6759">establish, exercise or defend legal claims.</li>
</ul>
<h3 data-section-id="945ixy" data-start="6761" data-end="6799">5. Our lawful bases for processing</h3>
<p data-start="6800" data-end="6883">Under UK data protection law, we rely on one or more of the following lawful bases:</p>
<ul data-start="6885" data-end="7294">
<li data-section-id="3hbmip" data-start="6885" data-end="6989"><strong data-start="6887" data-end="6898">Consent</strong> – for example, where you accept non-essential analytics cookies through our cookie banner;</li>
<li data-section-id="ctijoy" data-start="6990" data-end="7076"><strong data-start="6992" data-end="7004">Contract</strong> – where processing is necessary to provide products or services to you;</li>
<li data-section-id="wxnamo" data-start="7077" data-end="7218"><strong data-start="7079" data-end="7103">Legitimate interests</strong> – for example, to operate and improve our website and services, where your rights do not override those interests;</li>
<li data-section-id="kn59vl" data-start="7219" data-end="7294"><strong data-start="7221" data-end="7241">Legal obligation</strong> – where we must process data to comply with the law.</li>
</ul>
<p data-start="7296" data-end="7474">For UK websites using analytics cookies, consent is usually needed for non-essential cookies under PECR, alongside clear cookie information.</p>
<h3 data-section-id="xe2iyp" data-start="7476" data-end="7499">6. Google Analytics</h3>
<p data-start="7500" data-end="7579">We use <strong data-start="7507" data-end="7527">Google Analytics</strong> to help us understand how visitors use our website.</p>
<p data-start="7581" data-end="7630">Google Analytics may collect information such as:</p>
<ul data-start="7632" data-end="7798">
<li data-section-id="tqffyb" data-start="7632" data-end="7648">pages visited;</li>
<li data-section-id="1sac7x7" data-start="7649" data-end="7671">time spent on pages;</li>
<li data-section-id="f1g38v" data-start="7672" data-end="7688">links clicked;</li>
<li data-section-id="kp6u6t" data-start="7689" data-end="7723">approximate geographic location;</li>
<li data-section-id="jkvh40" data-start="7724" data-end="7757">device and browser information;</li>
<li data-section-id="3spdpc" data-start="7758" data-end="7798">IP-based and cookie-based identifiers.</li>
</ul>
<p data-start="7800" data-end="8133">Google Analytics uses cookies and similar technologies to collect usage information and generate reports about website activity. Google describes Google Analytics cookies as helping site owners understand how visitors engage with their services, without directly identifying individual visitors.</p>
<p data-start="8135" data-end="8202"><strong data-start="8135" data-end="8202">Suggested wording if you use a cookie banner with consent mode:</strong></p>
<blockquote data-start="8204" data-end="8408">
<p data-start="8206" data-end="8408">We only activate Google Analytics cookies where you have given consent through our cookie banner, except where analytics is configured in a strictly non-cookie, consent-respecting mode permitted by law.</p>
</blockquote>
<p data-start="8410" data-end="8487"><strong data-start="8410" data-end="8487">Optional wording if you have IP anonymisation / privacy settings enabled:</strong></p>
<blockquote data-start="8489" data-end="8618">
<p data-start="8491" data-end="8618">We have enabled privacy-focused settings in Google Analytics where appropriate to reduce the amount of personal data collected.</p>
</blockquote>
<p data-start="8620" data-end="8739">Google also provides privacy controls and settings for Analytics implementations.</p>
<h3 data-section-id="1sezfe0" data-start="8741" data-end="8755">7. Cookies</h3>
<p data-start="8756" data-end="8963">Our website uses cookies and similar technologies. Some cookies are necessary for the website to function, while others, including analytics cookies, help us understand website usage and improve performance.</p>
<p data-start="8965" data-end="9100">You can manage your cookie preferences through our cookie banner or browser settings. For more information, see our <strong data-start="9081" data-end="9099">Cookies Policy</strong>.</p>
<p data-start="9102" data-end="9269">The ICO says users should be given clear information about cookies and, for non-essential cookies, consent is generally required.</p>
<h3 data-section-id="1pettjt" data-start="9271" data-end="9295">8. Sharing your data</h3>
<p data-start="9296" data-end="9328">We may share personal data with:</p>
<ul data-start="9330" data-end="9570">
<li data-section-id="x1diuy" data-start="9330" data-end="9358">website hosting providers;</li>
<li data-section-id="1l7724j" data-start="9359" data-end="9394">IT and website support providers;</li>
<li data-section-id="8duz4b" data-start="9395" data-end="9435">analytics providers, including Google;</li>
<li data-section-id="gqvdkk" data-start="9436" data-end="9502">professional advisers such as lawyers, accountants and insurers;</li>
<li data-section-id="zd1ijt" data-start="9503" data-end="9570">regulators, authorities or law enforcement where required by law.</li>
</ul>
<p data-start="9572" data-end="9606">We do not sell your personal data.</p>
<h3 data-section-id="96x2cz" data-start="9608" data-end="9638">9. International transfers</h3>
<p data-start="9639" data-end="9880">Some of our service providers, including Google, may process personal data outside the UK. Where personal data is transferred internationally, we take steps to ensure appropriate safeguards are in place as required by UK data protection law.</p>
<p data-start="9882" data-end="10022">Google explains how it uses information from sites and apps that use its services in its own policies.</p>
<h3 data-section-id="1orw0rx" data-start="10024" data-end="10046">10. Data retention</h3>
<p data-start="10047" data-end="10219">We keep personal data only for as long as necessary for the purposes for which it was collected, including for legal, regulatory, tax, accounting or reporting requirements.</p>
<p data-start="10221" data-end="10309">Retention periods may vary depending on the type of data and the purpose for processing.</p>
<h3 data-section-id="10erza6" data-start="10311" data-end="10327">11. Security</h3>
<p data-start="10328" data-end="10534">We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. However, no website or internet transmission is completely secure.</p>
<h3 data-section-id="1s1gzt" data-start="10536" data-end="10555">12. Your rights</h3>
<p data-start="10556" data-end="10609">Subject to applicable law, you may have the right to:</p>
<ul data-start="10611" data-end="10949">
<li data-section-id="1jhcy90" data-start="10611" data-end="10650">request access to your personal data;</li>
<li data-section-id="iy5e7w" data-start="10651" data-end="10691">request correction of inaccurate data;</li>
<li data-section-id="1gbxvil" data-start="10692" data-end="10723">request erasure of your data;</li>
<li data-section-id="cxadis" data-start="10724" data-end="10760">request restriction of processing;</li>
<li data-section-id="jrulh2" data-start="10761" data-end="10784">object to processing;</li>
<li data-section-id="w5lvep" data-start="10785" data-end="10817">request transfer of your data;</li>
<li data-section-id="1cm9cxz" data-start="10818" data-end="10887">withdraw consent at any time, where processing is based on consent;</li>
<li data-section-id="1n7r121" data-start="10888" data-end="10949">complain to the UK Information Commissioner’s Office (ICO).</li>
</ul>
<p data-start="10951" data-end="11064">You can find more information about privacy and cookie rights from the ICO.</p>
<h3 data-section-id="o4dfkt" data-start="11066" data-end="11096">13. Contact and complaints</h3>
<p data-start="11097" data-end="11190">To exercise your rights or ask a privacy question, contact us at [email protected].</p>
<p data-start="11192" data-end="11318">If you are unhappy with how we handle your personal data, you may complain to the <strong data-start="11274" data-end="11317">Information Commissioner’s Office (ICO)</strong>.</p>
<h3 data-section-id="mezw05" data-start="11320" data-end="11350">14. Changes to this policy</h3>
<p data-start="11351" data-end="11477">We may update this Privacy Policy from time to time. The latest version will always appear on this page with the updated date.</p>